EXCHANGE / REFUND/ RETURN POLICY (Online orders cannot be exchanged and returned in stores.) 1. EXCHANGE: (ONLY VALID FOR DOMESTIC ORDERS) Eligibility- Your purchase is eligible for exchange if it meets the following requirements- • If the product you received is damaged. (Please share a photograph of the damaged product at leinefashion@gmail.com within 48 hrs of receiving the product.) • If the product you ordered needs to be exchanged in size. (If the new size requested is out of stock, we will issue a coupon code which will be valid for 6 months. This coupon code can be used to make a purchase for the same value or higher from our online store) • If you don’t like the style of the product that you received. (In this case, we will issue a coupon code which will be valid for 6 months and can be used to make a purchase of the same value or higher. We will not limit your options, you will be able to choose from our complete online collection) Policy- • If your order is eligible for Exchange kindly inform us of the problem by sending us an email at leinefashion@gmail.com within 24 hours of receiving the order. Our customer care team will get back to you within 48 hours. • Products bought online cannot be exchanged in stores. • The Exchange Process takes 9-18 days • If your order is eligible for Exchange, we will schedule a pickup for the garments within 48 hours of receiving the email. All additional information will be provided via email. • Please ensure the returned merchandise is unused and has the original packaging, price tag, and invoice. • We allow multiple size exchanges if we have available stock in your required size. • If the size you want in exchange is ‘Out of Stock’, you will be issued a coupon code which will be valid for 6 months. The coupon code issued can be used to make a purchase from our complete online collection for the same value or higher. • All courier charges for exchanges will be borne by us.